Frequently Asked Questions

What are your customer support hours?

Our team is available daily from 11:00 am to 7:00 pm, except Sundays and public holidays. Call or text us at +92 325 584 5858.

When will my order arrive?

We will send an order confirmation after checkout. Our team can help arrange a suitable delivery time and address. Delivery is complimentary; for an update, contact customer care on WhatsApp at +92 325 584 5858.

Can I collect my order in person?

Please contact our team before visiting so we can confirm a suitable collection time. You can check your item at collection and avoid a delivery wait.

Call or WhatsApp +92 325 584 5858 to arrange pickup.

What is your refund or exchange policy?

Please check the product details and estimated delivery information before ordering. If your item arrives defective, contact us within 24 hours of receipt with your order number, a description of the issue and a clear photo.

After our team verifies the issue, the item must be unused and in its original packaging. The customer arranges and pays for its return to our office. Approved refunds are sent using the agreed payment method; any applicable service charges depend on the order.