Return & Exchange Policy
Please review this policy and the product details before placing an order. To request a return, contact our customer care team within two calendar days of delivery. Requests received after this period may not be eligible.
How to start a request
Contact customer care at +92 325 584 5858 between 10:00 am and 6:00 pm, Monday to Saturday. Have the following details ready:
- Your order number.
- The reason for your request, with a clear photo if the item is damaged or defective.
- Your preferred resolution and any information needed to arrange it.
- A suitable collection address and time, if a pickup is arranged.
Collection and item review
Once your request is reviewed, our team will confirm the return instructions and, where available, arrange a courier collection or advise you where to send the item. Please keep the product unused and in its original packaging. A quality review usually takes around two business days after we receive the item; we will then contact you with the outcome.
Refunds and exchanges
If a return is approved, the refund is based on the amount paid for the item. Items bought on promotion are refunded at their discounted purchase price, not their original listed price. An exchange or store voucher may be offered where available and will be confirmed by customer care. If a request is not approved, we will explain why and arrange return of the item.
Contact us promptly so we can review your request within the return window. This policy applies to purchases made through Genzee Designer.